Information We Collect
We collect information customers provide when using WashSign, including name, email, phone number, service address, vehicle information, booking details, and customer notes.
Booking Information
Booking information is used to schedule service, calculate pricing and distance fees, prepare for appointments, and maintain customer service records.
Vehicle Photos
Vehicle photos are used to evaluate vehicle condition, prepare for service, support service records, and help identify details relevant to the appointment.
Payment Information
Payments are processed securely by Stripe. WashSign does not store full card numbers or full card details.
How We Use Information
Information is used for booking, communication, customer service, service performance, payment records, account support, and operational review.
Customer Account Information
Registered customers may save account and vehicle information to make future bookings easier and to access booking and payment history.
Email, SMS, and Notifications
WashSign may send booking confirmations, payment updates, service status notices, phone verification codes, and related transactional messages by email or SMS text message when consent is provided. SMS consent records may include phone number, consent version, opt-in time, opt-out status, and related delivery logs. Message and data rates may apply.
Third-Party Services
WashSign may use third-party services such as Stripe for payments and Google services for distance calculations or business listing information.
Data Security
WashSign uses reasonable safeguards to protect customer data, but no system can be guaranteed to be completely secure.
Data Retention
Booking, payment, email, account, and service records may be retained as needed for business operations, support, legal, and recordkeeping purposes.
Contact Information
Questions may be sent to info@washsign.com or by phone at 201-719-1197.