Deposit Policy
A deposit is required to confirm a booking and reserve the selected appointment time.
Non-Refundable Deposit
The deposit is non-refundable once the booking is confirmed and service preparation or dispatch has started.
Cancellation Policy
If the customer cancels after WashSign begins dispatch or travel, the deposit is non-refundable. WashSign may review rescheduling requests based on availability.
Technician Dispatch / Travel Policy
Once a technician begins preparation, dispatch, or travel for the appointment, the deposit helps cover reserved time and operational costs.
No-Show Policy
If the technician arrives and the customer is unavailable, the vehicle is inaccessible, the location is unsafe, or the service cannot be performed due to customer-provided conditions, the deposit is non-refundable.
Unsafe or Unserviceable Location
If the location is unsafe, illegal for mobile detailing, inaccessible, or cannot support the service due to customer-provided conditions, the service may be delayed, rescheduled, or cancelled, and the deposit is non-refundable when WashSign has already prepared for or dispatched to the appointment.
Weather, Traffic, and Operational Delays
Weather, traffic, parking, route delays, previous appointments, or operational needs may affect arrival times. WashSign will try to communicate delays when possible.
Remaining Balance
The remaining balance is only charged when applicable after the deposit/payment flow and according to the booking's payment status.
Refund Exceptions
Refund exceptions may be reviewed for duplicate charges, technical billing errors, or cases where WashSign cancels and cannot reschedule.
Contact Information
Questions may be sent to info@washsign.com or by phone at 201-719-1197.