Acceptance of Terms
By booking a WashSign service, you agree to these Terms of Service and the policies linked during checkout.
Service Description
WashSign provides mobile car detailing services at the customer's service address, including interior detailing, exterior detailing, full detailing, and selected add-ons.
Booking and Appointment Scheduling
Customers choose a service package, vehicle details, address, photos, appointment date, and available appointment time before checkout. Appointment times may vary due to traffic, weather, parking, route delays, previous appointments, or travel conditions.
Customer Responsibilities
The customer must provide accurate vehicle, address, contact, and photo information. The customer is responsible for ensuring the service location is safe, accessible, legal for mobile detailing, and available at the scheduled time.
Vehicle Condition and Photo Uploads
Interior and exterior photos are used to evaluate the vehicle and prepare for service. Pricing or service expectations may change if submitted information or photos are inaccurate or the vehicle condition is materially different.
Pricing, Add-ons, Distance Fees, and Taxes
Customers receive pricing before checkout. Pricing may include the service package, add-ons, distance fees, and any applicable charges shown during the booking process.
Deposit and Remaining Balance
A deposit is due at checkout to confirm the appointment. Any remaining balance is due according to the payment flow and service status shown to the customer.
Appointment Changes
Appointment changes may be reviewed based on scheduling availability, technician dispatch status, weather, and operational conditions.
Service Limitations
Service results depend on vehicle condition, stains, pet hair, odors, age, material condition, prior damage, and accessibility. Some conditions may require additional time, add-ons, or may not be fully correctable.
No Guarantee of Perfect Restoration
WashSign works to provide professional detailing, but does not guarantee perfect restoration, stain removal, odor removal, or reversal of wear, aging, damage, or neglected conditions.
Damage / Pre-existing Condition Notice
WashSign is not responsible for pre-existing damage, weak materials, loose trim, failing paint, leaks, electrical issues, or conditions not caused by the service.
Communication and Notifications
WashSign may send booking confirmations, payment updates, service updates, phone verification codes, and related customer notifications by email, SMS text message, or other provided contact information when the customer provides consent. Message and data rates may apply. Customers may opt out of eligible SMS messages by replying STOP where supported, but opting out may affect text-based appointment updates.
Limitation of Liability
To the extent allowed by law, WashSign's liability is limited to the amount paid for the applicable service. These terms do not limit rights that cannot be limited under applicable law.
Contact Information
Questions may be sent to info@washsign.com or by phone at 201-719-1197.